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Survey: Which EMR(s) do you integrate with?

From sales and marketing to development and support, user feedback is to critical to how we do our jobs. We value it greatly and to be honest don’t seek it out often enough.

So, from time to time, I would like to use our blog to gather information from our user base. I promise to keep these polls or surveys short and I’d really appreciate your participation. So, let’s get to it.

Note: In case you aren’t aware, we’ve dedicated a section on our forums for our users to leave feedback and suggestions: http://help.interfaceware.com/forums/forum/community/feedback-suggestions

Is moving IGUANA too easy to believe?

Whether you’re moving from test to production or retiring an old server, moving an IGUANA instance and all of it channels is really simple. In fact, it’s so simple, sometimes our customers don’t believe it.

Now, you don’t need to take my word for it. (Although, there’s no reason you shouldn’t, I’m pretty trustworthy.) Here’s a recent real-life scenario from our support channel:

  1. A customer (who I will refer to as Zeus) searched our Knowledge Base and found the instructions on moving IGUANA from one server to another.
  2. Zeus, then wrote into Support with the following inquiry:

How do you Demo Your Software?

Firstly, let me say that I promise in the coming weeks, I’ll get back to writing and highlight some specific tips and techniques with IGUANA.

But for today, I wanted to spend a little time talking about something that many of you have probably been asked to do: Give a demo of your software.

When it comes to demoing, I think it’s safe to say that, I’m a little obsessed.  Don’t believe me?  Have a look at this montage of some of the demo videos I’ve put together during my time here at iNTERFACEWARE:

Taking FHIR

Let me start by stating the obvious:  I’ve had a bit of a rocky relationship when it comes to the creation of FHIR.
Having said that, it’s interesting to see how FHIR is evolving and to witness the continuing attention the standard is receiving.
My original perspective on the standard was probably a little skewed.  I have a deep belief in RESTful integration as the way of the future, and I’m also not really known as someone who has the patience for things like the process involved with drafting a standard.  It’s hard not to look it at from the perspective of technology entrepreneurship and see the risk of missing the market.  I like my solutions the same way I like my coffee — instant.  (Actually,I prefer a nice latte).

Top Support Questions of March 2015

This month’s topics include:

  1. Solving the “Time Travel” Issue.
  2. Multiple Instances of IGUANA on the Same Machine.
  3. Backing Up and Restoring IGUANA.
  4. Using Regex to Search the Logs.

Did you know that practically everyone here at iNTERFACEWARE monitors our support inquiries? Well, it’s true.

First and foremost, we want to ensure you get your question(s) answered to your satisfaction. As a result, it’s not uncommon for a developer, an account manager, or even our CEO to suddenly jump in on a support ticket to help.

But that’s not the only reason there’s so many eyes on your questions. Your questions are really an invaluable resource for us. They can be (and often are) the catalyst for product enhancements, additions to our documentation, and obviously blog posts like this one.

Understanding IGUANA’s Message Queue

Do you know how IGUANA’s message queue actually works?

When I was taking a look through our support inquiries to find the most asked support questions of March, I made an interesting discovery:

A number of our users don’t understand how IGUANA’s message queue works.

Some of you may have made assumptions about how it works while others may have never thought about it at all. So, for those of you who are interested, I’m going to hopefully clear up some of the misunderstanding.

A Secret Page Inside IGUANA

Everybody loves a good secret, right?

Secret societies, secret admirers, the 2006 best seller “The Secret“.

Oh, and secret bars.  Forget about the first three, secret bars are my new favourite.

If you’re not familiar with secret bars, have a look at this article:  http://coolmaterial.com/feature/americas-secret-bars/

Well, today I want to introduce you to IGUANA’s own little secret:  A hidden page.

Did you know that tucked inside every version of IGUANA, there’s a secret little page just waiting to be discovered?  It’s not an official page.  It’s not linked to from anywhere.  I can’t promise you that all the features on the page work as they should — but it’s there, and occasionally, it really saves the day.


Will You Share Your Code?

If you’ve visited our Help Center recently, you may have noticed a few changes.

We tend to always have a number of projects in the works to improve our digital offerings, and a few weeks ago a number of these projects wrapped up and made it into production.

With all the changes, I thought I’d take a little time to explain a few of the most important – and useful – new areas.

Interface Engine Migration Doesn’t
Have to Be So Painful

The following post highlights one of iNTERFACEWARE’s many partners.  We love to learn and share what others are doing with IGUANA, or in this case, how one organization – Caristix – is helping companies migrate away from legacy engines in a pain-free and timely manner.  Caristix was kind enough to present parts of their solution at our 2014 IGUANA User Conference and since then we’ve had a number of customers ask to learn more.  We also partnered with Caristix to support the development and release of the first ever interface converter: the Mirth Connect to IGUANA converter.  So, if you’re looking to migrate away from a legacy engine, I recommend you read below and consider speaking with our friends at Caristix.  At the end of the post I’ll also include some links  to our recommendations on setting up your newly migrated IGUANA server.   But for now, let’s get on with the post.

The problem is quite simple: healthcare providers and vendors need more than legacy engines can deliver. 

Whatever the specific motivating factor (meaningful use, population health management, analytics, new data sources, etc.), organizations who are looking to expand their interoperability are faced with major migration projects.

While there’s plenty of advice on selecting a new interface engine, there’s not enough on the actual migration process itself.

Logs that aren’t useless

At the 2014 IGUANA User Conference, a number of presentations highlighted interesting, and incredibly useful ways to take advantage of IGUANA’s logging capabilities. As such, I thought I’d combine those lessons into a single post to introduce newbies to IGUANA’s logs and provide some tangible starting points for those of you looking to do even more.