iNTERFACEWARE™ Inc.

TCP/IP Issues

These types of errors are very hard for us to diagnose without having remote access to your machine. You are in the best position to analyze the problem. Your best approach is to carefully carry out the troubleshooting procedures described earlier in this chapter for analyzing TCP/IP problems.

If that does not work then your next best option is to try and create a very simple program which can reliably reproduce the problem and arrange for it to be sent to us. A good approach is to:

• Start with your message definition file
• Generate an entire project from it using the code generator
• Modify the stand alone server and client that the generator created to recreate the problem.

This is a fast efficient way to create an example test program.

If that approach does not work, we will need remote access to the system which shows the problem in order to help you. You should have a utility set up like PC Anywhere or telnet to allow one of our support staff to remotely examine your machine.