To receive support customers must be on an official release of Chameleon and Iguana that is no older than 2 years. In practice this means your organization should be running one of these official releases:
Snapshot beta releases are not supported for production environments. They are intended for use by customers to verify bug fixes and new features but must not be used in production unless you have specific written agreement from iNTERFACEWARE management.
Generally iNTERFACEWARE operates on a four month release cycle to ensure we have timely updates for new versions of third party databases, operating systems and languages that we support.