Whether you implement interfaces on an ongoing basis or you implement interfaces less often, the importance of keeping your software current is the same. It is strongly recommended to keep your software up-to-date for a number of reasons outlined below.
At iNTERFACEWARE™, we work to ensure upgrades include a variety of new features and improvements that provide real efficiencies and improved ease-of-use in order to save you time, effort and expense.
We place each new version through a rigorous testing process. Nevertheless, bugs can and do sometimes get through. Because of our broad customer base and the multiple environments in which they operate, we are made aware of bugs quickly, often well before you encounter them. Using the latest version ensures that you can take advantage of fixes and avoid issues that have already been corrected.
You expect a support team that is knowledgeable and responsive when you encounter problems. Our support staff are obviously more familiar with current features and issues. By using the more recent versions, we are better able to support and help quickly, effectively, and with less disruption to your customer or end-user. Similarly, your own support staff may find it more confusing to have to deal with multiple releases, especially where issues in older versions have been resolved in more recent versions. The ability to focus and build expertise in fewer, more recent versions means fewer staff are able to resolve more issues faster.
If you plan and execute a reasonable upgrade policy, you retain control. You can test, adjust (if need be) and deploy in your time. You avoid having to scramble to resolve on-site headaches when changes to some component of the interface environment changes and is found to cause problems.
The fact that an interface is working well, may inadvertently result in that installation being 'forgotten' and eventually encumbering you with a version that is no longer supported. Unfortunately, adjusting to a current release may now require more effort, delay and aggravation than would otherwise be the case. While our products are well tested for backwards compatibility, that is true only for a reasonable number of prior releases.
Less frequent use means less opportunity to interact with the software, resulting in less familiarity with issues that surface when you or others implement changes.
By keeping up-to-date in your own time, you are less likely to encounter compatibility issues in a live setting, better able to deal with new issues, and less likely to find yourself with an obsolete version. Moreover, our support staff who are more familiar with current features and issues, are better able to support in a timely manner.