Business Continuity During the Pandemic and Beyond

In the early days of the COVID-19 pandemic,  a number of our customers  asked very important questions about our ability to continue to serve all our global clients. This is an updated summary of those questions and our answers which remains much the same as it was a year ago.

What are you doing to keep your employees healthy and safe so that they can continue to support us?

Employee health and safety is always our first priority and never more so than at times like this. We are continuing to closely monitor and implement the evolving guidance being issued by our governments and health authorities.

At the beginning of March 2020, we issued a Company-wide directive suspending all Company-wide travel and asking all employees to work from home.  The Directive also reminded our Team to follow all best practices prescribed from time to time by the Governments of Canada and Ontario. 

This March 2020 directive remains in place. We continue to operate remotely without any negative impact on compensation,  all meetings are virtual and  business-related travel continues to be suspended.

Do all members of your customer support team work together in your Head Office?

Our virtual workplace policy and procedures ensure that business and technical client coverage continues without interruption. Our existing telecommuting infrastructure ensures continued access to key client contacts from both technical and business perspectives. Our organizational structure and escalation process allows for triple-backup. All of our market-facing personnel are available and fully engaged in our virtual workplace.

In addition, we are in ongoing contact with a number of our service and support partners to ensure continuity of our active project coverage as well as secure continuous global support.

Are your development and support systems and resources secure and reliable?

We have implemented back-up and fail-over for critical infrastructure to ensure uninterrupted client support, license management and access to our software. Our infrastructure set-up ensures uninterrupted support and software delivery that is independent of our physical location.

We are also monitoring the Business Continuity communications issued by our suppliers, all of which are established and reputable organizations. 

For more information or if you have any questions, please contact Monique Chiotti, HR Manager at