DICOM

DICOM Plugin: Lessons Learned

We developed a DICOM plugin, but in hindsight, it was never really used by any of our customers. It was a mistake to invest effort into this feature—it didn't solve a meaningful problem, and as a result, we’ve never received support calls about it. I don’t believe Iguana 6.2.0 included this plugin, and I plan to remove it from the build moving forward.

This experience reinforces the importance of understanding the real challenges our customers face in their core workflows. The true value of our work comes from identifying and reducing friction in these everyday tasks. That’s why observing the real friction with our customers about what matters to them is so important.

The comparison problem on the other hand would address something that customers find difficult.