Dexios, an award-winning company focused on radiology billing, delivers customized solutions to optimize clients' billing processes and maximize revenue for the services they perform.
Their efforts to manage clients' radiology interfaces were hindered by time-consuming and costly challenges, stemming from their dependence on third-party integration services. This caused extended delays and complicated the onboarding process.
Dexios brought the integrations in-house by utilizing Iguana, giving them complete and direct control over their clients' interfaces. With Iguana, they seamlessly integrated their clients' various radiology systems with ImagineSoftware's billing system.
Switching to Iguana empowered Dexios to rapidly onboard new clients, by drastically cutting down both the time and cost involved with each new integration. This led to substantial improvements in client service and internal data handling efficiencies.
HL7 (ADT Messages)
HL7 (ORU Messages)
Radiology Medical Billing
The process of radiology medical billing requires specialized knowledge to ensure the successful reimbursement for services rendered. It involves complex medical coding systems such as the Current Procedural Terminology (CPT) and the International Classification of Diseases, Tenth Revision (ICD-10).
Providers face the critical task of accurately assigning codes to procedures for proper claims reimbursement. Radiologists, dealing with thousands of CPT codes, navigate the challenge of avoiding undercoding (billing for a lower-level service than provided) to ensure full reimbursement, while also steering clear of upcoding (billing for a higher-level service) to maintain regulatory compliance.
Dexios plays a crucial role in ensuring accurate and compliant radiology billing by verifying the proper use of the correct medical codes. This process not only guarantees accurate billing but also assures clients that they receive the maximum revenue while adhering to regulatory compliance.
Preface: Ensuring proper reimbursement for radiology services demands specialized knowledge due to the complexity of medical billing tasks. Dexios Corp specializes in this area, assisting clients — such as hospitals, radiology groups, and imaging centers — to save time and money through accurate billing and ensuring regulatory compliance.
Prior to adopting the Iguana interface engine into their operations, Dexios relied on an external third party integration service for managing the data interfaces between their clients and the ImagineSoftware billing system for claims processing. However, this reliance meant they lacked direct control over the interfaces, which led to difficulties including:
These challenges created a bottleneck, prompting Dexios to seek an in-house solution to reclaim direct control over their integration processes.
Dexios required an integration engine with both full control and the flexibility to handle a diverse range of client radiology systems. Iguana emerged as the optimal solution, striking a balance between cost-efficiency, a user-friendly interface, and comprehensive documentation. This decision marked the beginning of a transformative journey for Dexios.
The iNTERFACEWARE team played an important role in ensuring a seamless transition for Dexios when bringing Iguana on board. They delivered comprehensive on-site training, providing exceptional integration expertise, and supplemented it with ongoing education and support. This prepared Dexios to confidently manage their interfaces independently with their new in-house integration engine.
Iguana in Action: Streamlined Workflows for Radiology Claims Processing
With Iguana, Dexios now seamlessly integrates with numerous hospitals, imaging centers, and Radiology Information Systems (RIS) like Powerscribe, EPIC, Medinformatix, Fuji, Cerner, CPSI, eRAD, and Ensemble.
Leveraging Iguana's flexibility, the interfaces can effortlessly capture demographics and results messages from these diverse systems. Iguana then transforms the data into standardized HL7 messages for input into the ImagineSoftware billing system.
This streamlined approach has revolutionized Dexios' claims processing workflow, making it remarkably efficient and hassle-free.
The in-house implementation of Iguana at Dexios led to measurable improvements in their operations, significantly enhancing their radiology medical billing processes. The key achievements include:
These results showcase Dexios' increased ability to cater to a variety of client needs through the flexibility of Iguana, solidifying their competitive edge in the market.
By quickly and efficiently constructing interfaces tailored to diverse client specifications, Dexios not only achieved cost reductions but also considerably improved their service delivery and client satisfaction in the radiology billing sector. This strategic transformation highlights their commitment to providing robust integration solutions and underscores their position as a leader in the radiology billing industry.
"The iNTERFACEWARE team has been an excellent partner in enhancing our interface capabilities. Through onboarding, training, conferences, and support, they have consistently delivered exceptional service. With Iguana, we have achieved a 90% reduction in interface setup time for new clients and are now able to troubleshoot data issues within hours instead of weeks."
- Nicolas Pratt, Director of Information Systems
In addition to streamlining their clients' radiology interfaces, Dexios Corp also leverages Iguana's integration capabilities for their internal processes, illustrating the platform's versatility. This expansion of Iguana's application has opened new avenues for operational efficiency and strategic growth.
Internal Data Transformation: Dexios also uses Iguana internally to convert extensive CSV data. To meet the specific formatting requirements of their external database, they built a simple interface with Iguana to efficiently handle the task — cutting down hundreds of hours for their internal team.
Future Expansion Plans: With the success of this exercise in CSV data transformation, Dexios is now eager to expand Iguana's use in other areas of their business. They plan to enhance internal reporting capabilities by creating Google Workspace integrations, and also aim to streamline interface creation further by leveraging AI for accelerated development.
These initiatives reflect Dexios' commitment to continuous improvement and innovation. By extending the use of Iguana beyond the handling of Radiology Billing, they are able to take full advantage of the powerful tools they already have to optimize their internal business processes as well.
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