Extremes Are Helpful

Reducing the billing department to a the extreme of single person brings a lot of benefits.

It forces us to make tough decisions and to be clear with our clients: No, not every organization will be given the opportunity to renew their license with us. If your business is overly bureaucratic and difficult to work with, we will not continue the relationship.

Take GE Medical, for example. Their brand is famous but the company is deeply flawed. Their products are poorly designed and their operating structure is mired in bureaucracy.

Personally, I have a GE stove at home that I refuse to replace out of principle—it's a mess. The fan switch is plastic and broke quickly, the glass is chipped, and the fan is filthy and impossible to clean. Replacing it is slow and expensive. GE is an incredibly mediocre, poorly operated corporation.

We do not need customers like this anymore. This message also goes out to any organization that deliberately complicates billing in some misguided attempt at cleverness. We’re not here to tolerate that. If Iguana is part of your critical infrastructure, treat it like any other utility. Power and water get shut off if the bill isn’t paid—our service is no different.

It's your responsibility to manage your own bureaucracy and pay your vendors on time.