Billing - Simplified
iNTERFACEWARE is resuming billing and returning to standard business operations after a recent pause. While we plan to automate billing in the future, invoices will be sent manually for now, until our infrastructure is updated. Paul Gannon is spearheading this effort, diligently using our old infra-structure until it's replaced with better new infrastructure based on Flow.
What's changing?
We’re moving away from our old model of highly customized service, contracts, and support. These processes had become overly manual and time-consuming, but with Iguana—the dependable core product—such complexity is no longer needed.
Why change?
Founder Eliot Muir recognized that layers of management and back-and-forth communication were slowing us down and drawing focus away from our real mission: delivering reliable, effective technology. Simplifying our operations and team structure allows us to prioritize stability, transparency, and technical excellence.
About Iguana
Iguana addresses a critical but underappreciated need: securely moving and transforming data in healthcare and enterprise environments. Unlike other middleware solutions bogged down by bureaucracy, Iguana “just works,” requiring minimal intervention.
What to expect going forward:
- One product, one set of terms: Everyone gets the same reliable product and support, on the same terms.
- Simple support: If you pay, it works. If you stop, it doesn’t.
- Clear communication: We’re moving away from unreliable email and adopting more direct, secure channels.
- Efficient licensing: License management will be streamlined and straightforward.
Our Vision
By reducing distractions and inefficiencies, we’ll be able to provide robust, easily deployable technology—especially vital in times of crisis. While some customers may choose not to adapt to this new approach, our focus remains on long-term stability and readiness, continuing to serve as a critical support lifeline for our clients.