Eliot prefers if you do not use email to communicate with him

Many customers have historically preferred to email anonymous addresses rather than have clear, human communication. This is no longer accepted.

Please carefully review the information provided on our website, and then use WhatsApp or iMessage to contact Eliot. Communicate kindly and respectfully—respect gets respect, and you will be helped.

Our support process is designed to maximize the value of everyone’s time. Efficient, thoughtful communication allows us to focus on solving technical problems, not managing unnecessary correspondence.

Read the Documentation First

Before contacting support, please spend a few minutes searching our website. Many questions are already answered in our documentation, FAQs, and technical articles. If your question is addressed in these resources, we expect you to find the answer there.

At the moment, we deliberately avoid having search available on the website. This is because Eliot wants you to be curious and thoughtful—not just about the quality of your work, but about what is required to make our society a just and kind place where daughters, nieces, and sisters can live without fear of being preyed upon by their family members. I know it's an uncomfortable topic, and most of you would rather these predators be left in peace to do what they do while you get on with earning a living. Perhaps you too have made some poor choices which you would rather not be held accountable for.

But accountability is important, so here we are.

Ask AI First

You are encouraged to use any of the many available AI models in order to describe your problem clearly and consider possible solutions before reaching out. This helps conserve everyone's time for more meaningful issues.

Craft a Clear Message

When you reach out via WhatsApp or iMessage, describe your problem in plain language:

• What is the problem?
• What are you trying to achieve?
• What have you already tried?
• What do you need from us?

Be concise—most technical issues can be explained in a few short paragraphs.

No Attachments

Do not send files or attachments via WhatsApp or iMessage unless specifically requested. If you need to share code or configuration files, use a version control system (like Git) and share the relevant links.

Sometimes, if you can express yourself more clearly with video or audio segments, that's considered acceptable and is one of the advantages of using these platforms for communication.

Respect Everyone’s Time

Unfortunately, email just got terribly polluted because of these nasty habits:

• Promotional signatures or banners
• Unrelated boilerplate or legal disclaimers
• Large images or lengthy messages that do not relate to your technical question

We’re interested in helping you solve your actual problem, not parsing through pages of non-essential information unless it’s a thoughtful reflection on deeper social issues we ought to talk about.

Use Plain, Simple Language

Rich formatting, unnecessary images (unless they are witty jokes about cats), or lengthy legal text are unnecessary. Simple, clear messages are much faster to read, easier to archive, and easier for the other human being to process.

Thankfully, this is not part of the culture of iMessage and WhatsApp—at least not yet, until these platforms also become overwhelmed by unsolicited communications.

Thank you for your understanding as we transition to more efficient and human forms of communication.
Please use WhatsApp or iMessage for all support requests going forward.